Frequently Asked Questions

We supply professional drone payloads and accessories for DJI enterprise platforms, including DJI M400, M350, M300, M30 and Mavic 3 Enterprise series, DJI Matrice 4, DJI FlyCart 30, FlyCart 100, FlyCart 200, and any future released DJI enterprise drone platform.

Our product range includes searchlights, speakers, drop release hooks, IR laser night vision sensors, LiDAR, mapping cameras, hyperspectral sensors, UV sensors, gas detection sensors, tethered drone systems, underwater ROVs and related accessories.

Most of our payload solutions are designed for DJI enterprise drones such as DJI M400, M350, M300, M30 and Mavic 3 Enterprise series, DJI Matrice 4 and DJI FlyCart drones.

Compatibility may vary depending on the payload model, mounting method, power supply and control interface.

Yes. We can provide customized payload solutions based on your drone platform, application scenario, payload weight, power requirement, control method and mounting structure.

Custom projects may require a longer lead time depending on the technical requirements.

We perform multiple quality inspections during production, assembly and final testing. Before shipment, products are checked for appearance, functionality, compatibility and packaging to help ensure reliable performance after delivery.

You can send us an email or WhatsApp message with the product model, quantity, destination country and any special requirements.

Our team will confirm product availability, price, lead time and shipping cost before issuing the order details.

Please provide your drone model, payload application, required function, quantity, destination country and any customization requirements.

This helps us recommend the correct product and avoid compatibility issues.

For standard products in stock, orders are usually processed within 2–3 business days.

For special or customized products, the lead time is usually 7–10 business days or longer, depending on the project requirements.

Yes. We ship to most countries and regions worldwide. Common shipping methods include DHL, FedEx, UPS and other international air express services.

International express delivery usually takes 3–7 business days after shipment.

The actual delivery time may vary depending on the destination country, customs clearance and local logistics conditions.

Our main payment method is bank wire transfer via SWIFT. For small or sample orders, credit card payment may be available, and an additional processing fee may apply.

After your order is shipped, we will send you a shipping notification with the tracking number. You can use the tracking number on the courier’s website to check the delivery status.

If the product is defective, you may contact us to request a return or refund.

After we receive and inspect the returned item, we will process the refund according to the agreed return conditions. Shipping costs are generally non-refundable.

Customized products, special-order products and clearance promotion products generally do not support returns, refunds or exchanges unless there is a confirmed quality issue.

Yes. We provide technical support for product installation, operation and troubleshooting.

For complex technical issues, we can arrange an online meeting with our technical team.

Yes. Please send us your drone model, application scenario and required function. Our team will help recommend a suitable payload or customized solution.